• Agency facing significant challenges with changes in regulations and funding from the government for its core programs
• Business model and offerings had not kept up with the shifting needs of the under-served and the organization lacked financial discipline in decision making

Led a co-creative strategy development process that engaged the leadership team in a series of analysis driven dialogues. The analyses centered around:

• Comprehensive impact and financial review of all programs and current priorities
• Market assessment to understand size of different segments – housing, healthcare and prevention in the New York market
• Agency capabilities and financial review
• Developed a change story to use with funders and donors
• Deployed a change management program to address difficult headcount reductions